Security Position Reports FAQs

How do I authorize agents not appearing on my Agents Authoriziation screen?

It is incumbent upon the agent to request access to your CUSIP via their own SPR account before you will be able to authorize them. Once they have made this request you will see them listed on your Agent Authorizations screen and can update their Status and Entitlements as necessary.

Can Operators update an agent's status?

Only Coordinator’s can authorize third party agents; Operators cannot. If you are a registered Coordinator, please ensure that your EPY profile has a valid credit card on file that is linked to the SPR service.

Why isn't our Electronic Omnibus Proxy listed?

The Omnibus Proxy is generated on the morning after record date; if you are checking in before this date it will not be displayed. If you are checking after record date, please make sure that we have your meeting information in our system. You can see a list on your Meetings and Consents screen (under the Reports section).

Can I update an eligible issue with a Pending Approval status?

Please send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. that includes your Company and Account ID and attach documentation showing that you are the Issuer or Trustee. Acceptable forms of documentation include: 10K, Annual Report, SEC filing, Trust Agreement, Tripartite Agreement, Indenture, etc.

How should I notify DTC of upcoming meeting information?

Please send us an e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. outlining the CUSIP, meeting date, record date and meeting type and we will update our system.

How does a user update their role from Operator to Coordinator?

Have an existing registered coordinator e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. requesting that this update be made in our system.

How do I remove a user from our account?

Have an existing registered coordinator send us an e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. requesting that we remove the user.

How can I see a current list of users registered at my company?

E-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we will be glad to provide you with this information.

How do I register our company or add a user to our existing account?

Please see our SPR Registration User Guide  for step-by-step instructions.