Fixed Income Clearing Corporation (“FICC”) would like to remind the Government Securities Division (“GSD”) and the Mortgage Backed Securities Division (“MBSD”) Member firms of the guidelines that should be followed in the event that they are experiencing internal system issues and require an end-of-day extension to submit trade input.
In the event that Members are experiencing system issues and require an extension beyond the 8:00 PM EST cutoff, please contact the DTCC Client Support Group at 888-382-2721, option 6, then 2.
Please note the following key points:
- Members must contact the DTCC Client Support Group by 7:15 PM EST to request a trade submission extension. In order for FICC to assess the request, the requesting Member must provide certain information (i.e., number of trades impacted, system status, etc.) to the DTCC Client Support Group at the time of the initial request.
- Any request received after 7:15 PM EST will be handled on a best efforts basis.
- Upon request by a Member (and the assessment of the request by FICC), an extension will be granted for a period of up to 30 minutes through 8:30 PM EST.
- If a Member requires an additional 30-minute extension through 9:00 PM EST, FICC may request additional information from the requesting Member in order to assess the request for an additional extension.
- If FICC agrees to grant an additional 30-minute extension through 9:00 PM EST, a notice will be sent to all members alerting them of the potential delay in the transmission of end-of-day output beyond typical distribution timeframes. FICC will send status update alerts to Members on a periodic basis.
If you have any questions, please contact your Relationship Manager.