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Use the following NSCC contacts for information about Exchange Traded Fund (ETF) and the Web application. You can also contact your DTCC Relationship Manager or obtain general assistance by visiting the DTCC Client Center.

For...

Contact...

Permission to the Exchange Traded Fund (ETF) Web application and to set up your account

Your super access coordinator (SAC) at the firm. For SAC that need access to the Clearing Dashboard, contact Registration Support Group at This email address is being protected from spambots. You need JavaScript enabled to view it..

Setup and testing

NSCC Integration by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

ETF related issues

Your relationship manager.

Issues with logging on to the system

DTCC Client Support. Call the following number, and then follow the prompt for product support.

For US and Canada, call 1 888–382–2721.

For the UK, Europe, and Asia, call +1 212–855–8099.

Production support issues

NSCC Support by email at This email address is being protected from spambots. You need JavaScript enabled to view it.

Access to historical data and the Historical Portfolio MRO File Layout: AutoRoute 02262222 file

DTCC Data Sales by completing the form available at http://www.dtcc.com/dtcc-data-sales

 

Note:
Login to the DTCC Learning Center to learn more about ETF by accessing ETF Documents, customer business requirements, NSCC file formats, ETF industry working group meeting notes, and other content.

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