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The Product Administrator plays an important role in administering your organization’s access rights and profiles for ITP products, liaising between your organization and the DTCC. Their responsibilities include:

  • Managing users
  • Managing other product administrators
  • Updating product profiles
  • Monitoring existing requests

Your organization should have two Product Administrators per ITP product or service that you are able to make updates to your users and profiles on a timely basis. You can find out who the Product Administrator is by following the steps below:

  1. Go to Manage My Services
  2. From the dropdown list, select the appropriate ITP product and click Search
  3. A list of your current Product Administrators appears

Further instructions for Product Administrators can be found below, including details on how to add and remove users, manage other Product Administrators and activate or amend new subscriptions for ITP products.

 

ITP MMS Home

 

 

Product Administrator Responsibilities


1. From the ServiceCentral home page, go to Manage My Services - Manage Product Administrators

2. As a Product Administrator, you can make changes to other Product Administrators for the same ITP product(s) including modifying their details or removing their Product Administrator access

3. If you select Remove you can remove their Product Administrator access for a single product or across all ITP services where they have Product Administrator access

4. To add a new Product Administrator:

  1. Click Add a New PA
  2. Enter the user’s email address and click the magnifying glass to see if the user already exists in the system. If they do the contact fields will be populated automatically. If they don’t, you will need to provide their contact details
  3. Select the ITP product(s) that will apply to this new Product Administrator
  4. Click Submit
  5. The new Product Administrator and all other Product Administrators for this product will receive an email notifying them of this request

1. Click Manage My Services - View & Change Users

2. From the dropdown list, select the appropriate ITP product for which you want to manage users. A list of existing users appears with the following available options:

Restore – allows you to restore a user’s ServiceCentral security questions which is useful when a user can’t remember their password or their security questions

Modify – allows you to make changes to the access rights of the user

Remove – allows you to either remove a user’s access for a single ITP product or terminate their access across all ITP products that your organization uses

3. To add a new user:

  1. Click Add a New User
  2. Enter the user’s email address and click the magnifying glass to see if the user already exists in the system. If they do the contact fields will be populated automatically. If they don’t, you will need to provide their contact details
  3. At the bottom you will see a list of all of the ITP products that you can manage. Select the Primary Acronym under which the user’s credentials should be created
  4. Select which product(s) the user should have access to and the specific roles that should be permissioned
  5. Click Submit. A confirmation message shows that the user access has been successfully created
  6. The new user will receive an email from DTCC with details of their login credentials and further information and links to get started

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