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1. From the ServiceCentral home page, go to Manage My Services - Manage Product Administrators

2. As a Product Administrator, you can make changes to other Product Administrators for the same ITP product(s) including modifying their details or removing their Product Administrator access

3. If you select Remove you can remove their Product Administrator access for a single product or across all ITP services where they have Product Administrator access

4. To add a new Product Administrator:

  1. Click Add a New PA
  2. Enter the user’s email address and click the magnifying glass to see if the user already exists in the system. If they do the contact fields will be populated automatically. If they don’t, you will need to provide their contact details
  3. Select the ITP product(s) that will apply to this new Product Administrator
  4. Click Submit
  5. The new Product Administrator and all other Product Administrators for this product will receive an email notifying them of this request

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