Frequently Asked Questions

Most of your questions can be answered with the   spreadsheet Custody Conversion Checklist (76 KB) .
This easy spreadsheet outlines the sequence of events that must take place, as well as the party or parties responsible for each step.


The only service that will require a signed agreement prior to participating is the Custody Reorg service. All other service documents are a part of the Custody Service Guide, and do not require a signature.

DTC follows-up with the agent the following day, and each day thereafter. Transfer Agent rush fees are passed through to the participant.  DTC processes rush transfer instructions to the agent via express mail on the day of their receipt.