Web services timeout conditions represent one of the following conditions:
- DTCC could not connect to the customer's server to complete the 'request' message transmission successfully.
- DTCC has successfully transmitted a 'request' message to the customer's server, but I&RS did not successfully receive the expected 'response' message from the customer's server.
Perform the following internal checks to determine the reason for the timeout condition:
- Make sure that the service is up and running.
- Reference Messaging Dashboard.