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Web services timeout conditions represent one of the following conditions:

  • DTCC could not connect to the customer's server to complete the 'request' message transmission successfully.
  • DTCC has successfully transmitted a 'request' message to the customer's server, but I&RS did not successfully receive the expected 'response' message from the customer's server.

Perform the following internal checks to determine the reason for the timeout condition:

  • Make sure that the service is up and running.
  • Reference Messaging Dashboard.