For CMU matching questions, please enter an inquiry into the DTC PBS WINS system or call (888) 382-2721. Select option 2 (Equity & Fixed Income), and then select option 3 (Equity, CNS, OW & CMU).
For RTTM Web Password resets: If you are not an access coordinator at your firm, please contact your firm’s access coordinator to reset your password.
If you are an access coordinator for your firm, please call the Customer Support Center (CSC) at (888) 382-2721 and press 1 (Password Issues), then 3. You can also refer to the pdf CMU RTTM Web User Guide (10.34 MB) .
For problems with data communication or RTTM Web access, call the Customer Support Center at (888) 382-2721. Press 5 (Technical Services), then 5 (FICC Connectivity and Technical Support).